HR operations that run cleanly, at scale.
8 years at Estée Lauder Companies (OneSource) — from Junior QA Analyst to HR Services Supervisor. I turn multi-country employee-lifecycle chaos into systems, dashboards, and compliance that hold up under audit.
The person behind the dashboards
Carlos Alfredo Antón Gutiérrez
I care about the systems behind the people work: whether an onboarding request actually clears every approval, whether a dashboard tells a leader the truth about SLA risk, whether an audit finding turns into a fixed process instead of a repeated one.
Over 8 years at Estée Lauder Companies (OneSource) I've worked both sides of that — validating and auditing the data as a QA Analyst, then owning it as a supervisor managing up to 16 HR Service Representatives and 1 Team Lead across US, LATAM, Canada, and I-9 populations.
Bilingual in Spanish and English, comfortable in fast-paced remote environments that need accuracy, discretion, and someone who follows through.
Good HR operations should be invisible — until someone needs them to be perfect.
I'd rather build the control, form, or automation that prevents the error than write the report explaining it afterward. Compliance and employee experience aren't in tension — a clean process is what makes both possible.
Professional Experience
Every stage added the same mix — accuracy first, then ownership of the system around it.
HR Services Supervisor
Led hands-on HR operations, ensuring accurate, timely, and compliant employee support across high-volume workflows.
- Managed up to 16 HR Service Representatives and 1 Team Lead through 1:1s, feedback, and coaching — 2 direct reports advanced to Senior HSR within a year.
- Partnered with Talent Acquisition, screening providers, IT, Payroll, and HRBPs on documentation, start dates, background checks, and new-hire readiness.
- Coordinated payroll cutoffs and transaction readiness across 6 LATAM countries, resolving missing approvals before close and supporting ADP-related payroll workflows.
- Reviewed dashboards on accuracy, SLA, case aging, transaction volume, and service risk to guide operational priorities.
- Designed Power Automate workflows, recurring notifications, and standardized New Hire forms — cutting manual follow-up and improving data completeness.
- Covered SOX audit requests, evidence, and external calls during a manager's maternity leave, maintaining compliance continuity.
- Supported the wELCome ERG in Panama, coordinating events and Pride activities that encouraged participation and inclusion.
QA Analyst
Strengthened HR process quality, HRIS data integrity, and stakeholder reporting across regions.
- Audited Oracle HR Connect data, approvals, and documentation on onboarding, rehire, and job-change transactions — preventing errors from reaching Payroll.
- Coordinated Talent Acquisition, HR Services, HRBPs, screening partners, Payroll, IT, and regional teams to integrate DECIEM onboarding into OneSource.
- Built and analyzed Power BI, Tableau, Excel, and Salesforce reports on service levels, accuracy, and compliance risk.
- Led monthly reviews with HR stakeholders across 6 countries, translating trends and KPIs into concise business updates.
Junior QA Analyst
Supported HR operations quality, employee-data controls, and reporting.
- Validated data, approvals, and supporting documents on onboarding, job-change, and termination requests.
- Produced scheduled and ad hoc Excel reports using pivot tables, VLOOKUP, and reconciliation.
Learning Specialist
Facilitated onboarding, training, coaching, and learner assessments in a fast-paced service environment.
Customer Service Agent
Delivered bilingual support to U.S. and Canadian customers, documenting inquiries and resolving concerns.
Skills & Toolkit
What I bring to every HR & operations engagement.
Education & Languages
Ready to start.
Open for new opportunities — let's connect.
- ✓Strategic HR & Customer Operations profile
- ✓8+ years of progressive multinational experience
- ✓Team leadership & audit compliance ownership
- ✓HRIS, analytics & workflow automation fluency
- ✓Fully Bilingual — Spanish & English
carlosanton280693@gmail.com ☎ Phone
+507 6892-2212 in LinkedIn
Carlos Antón ◎ Location
Panama City, Panama